The Project
Evaluating Trackr's Customer Onboarding Experience
Customer Brief: Review the UX of the onboarding process to guide the user through to a successful device association. The designed experience should be unique, differentiating and (preferably) an improvement above the market leader.
I kept certain UI elements of the existing flow and tried not to stray to far from the existing flow to reduce the need for development to make backend changes. The problems that stood out to me that I focused on trying to improve were:
Customer Brief: Review the UX of the onboarding process to guide the user through to a successful device association. The designed experience should be unique, differentiating and (preferably) an improvement above the market leader.
